Terms & Conditions

Terms and conditions of ordering, redeeming and participating in our recording experiences

1. All of our gift experiences vouchers are valid for 12 months from the date of purchase. Booking of a session must be made within this time else the voucher will become null and void. We do not extend vouchers regardless of the reason for non redemption.
2. You undertake that all details you give to us at the time of booking and redeeming a voucher are correct. We need this information for us to contact you in regards to your booking or cancellation or relocation information or any other details we might need to contact you about which may mean your activity or experience might not be able to go ahead as planned. We will not be held responsible if this information is incorrect.
3. If any of your details change after booking, or redeeming your voucher, it is your responsibility to inform us of the changes as soon as possible.
4. You will receive an email containing a voucher (valid for 12 months from date of purchase) with details of the experience and how to book the exclusive session. Full details can be found on this website.
5. Once a voucher is sent out to you it is your sole responsibility to keep this safe as this may need to be presented in advance or on the day of your experience.
6. Gift experiences cannot be redeemed for a cash alternative, nor may they be downgraded for a cash refund.
7. No cash refund will be made for any unused time at the recording session.
8. If a gift experience is purchased 'erroneously', we are happy to offer a refund within 14 days of purchase. We will not make refunds after this period, but you may transfer the voucher to another participant. (see below).
9. Vouchers can be transferred to another person. To transfer a voucher, please contact us quoting the voucher reference number with full details of the person to whom the voucher has been transferred. We will contact the original purchaser to ensure that the transfer request is valid.
10. If you would like to add more participants or additional time to the gift experience, you can upgrade your voucher. To do this, please contact us quoting the reference on the voucher and we can arrange this for you.
11. Transferring or upgrading a voucher does not extend its validity. It will remain valid for 12 months from the original date of purchase.
12. The stated time for experiences is a guide and may vary. It will not be less than advertised but may be longer, so please allow for extra time.
13. We reserve the right to cancel and re-arrange sessions at any time for any reason.
14. In the unlikely event that it becomes necessary to do so, we will contact the lead participant by telephone and/or email as soon as we are aware of a problem, and make arrangements to reschedule subject to availability. We do not refund travel costs or any other costs incurred for rescheduled experiences, and as such, we shall not be liable for any losses incurred by the participants or attendees as a result of rescheduling.
15. It is the sole responsibility of the customer to arrive in good time for any experiences. Directions and address details will be provided upon booking. We accept no responsibility for late arrivals and the time allotted will be lost. 
16. If the customer fails to attend their booked session without prior notice, the voucher will be invalidated and no refund shall be given.
17. Any cancellations of the booking by the customer within 7 days (inclusive) of their experience will invalidate their voucher and no refund shall be given.
18. Experiences may be rescheduled free of charge by the customer up to 8 days before the booked session. Please contact us to arrange this.
19. Confirmation and booking details will be sent by email and It is your sole responsibility to make sure you have received confirmation and booking details in time for your experience. We will not accept responsibility for no shows and no refund will be given.
20. We do allow spectators at recording sessions. All guests must arrive at the same time at the person(s) undertaking the experience else admission may not be possible if the session is underway.
21. Spectators must be well behaved and quiet during recording and mixing sessions. Not doing so not only makes the sound engineer / producers job near impossible, but distractions will compromise the participants final recording. Please do not bring babies and young children to sessions. No pets will be admitted on studio premises.
22. If participants or spectators behaviour causes concern in any way whilst they are on studios premises, we reserve the right to ask them to leave immediately. The session will be terminated and the voucher invalidated with no refund given.
23. You are liable for any damage or breakages caused as a result of negligence.
24. We do not permit the use of drugs at our studio. Alcohol may be permitted within moderation at the discretion of the studio manager.
25. Dates and times will be made available to the customer on a first come first served basis. Where preferred dates and times are not available, we will endeavour to arrange mutually available alternative dates and times. We cannot guarantee the exact dates or times that may be required by you, but we will endeavour to arrange convenient times for you.
26. Allow at least 8 days between booking and your preferred date for the session. This will give us time to arrange everything for you, and time for you to rehearse to the backing tracks that we send to you.
27. We are a busy commercial studio, so you may need to wait in excess of 30 days for an available date at busy times, so please book well in advance.
28. For singing experiences, a number of backing tracks are included in each package. You will be asked to make your song choice upon redeeming your voucher and we will send you the backing tracks for you to practise. It is your responsibility to let us know if we send you the wrong version or it is a version you are unfamiliar with.
29. If you would like more songs than those included, or change your mind on a song choice after we have sent the tracks to you, you will need to request them at least 48 hours before your session. This will incur a small fee per track at your expense to cover our costs.
30. You may bring your own backing track to a recording session, and you should let us know when redeeming your voucher. We cannot guarantee the quality of the finished recording as the quality of the music on the final recording is dependent on the backing track that you supply.
31. We guarantee the quality of all backing tracks that we supply and we endeavour to procure the best possible versions that are as realistic to the originals as possible from a wide range of suppliers. Occasionally we are unable to procure backing tracks to some songs, especially more obscure songs or unreleased songs, and we shall advise you as such after you tell us your song choice so you let us know another choice.
32. For singer/songwriter experiences, you can supply your own instrument and amplification or use ours as required. Please ask when booking the session for the equipment list and terms of use.
33. By taking part in an experience you agree to the sound recordings, video footage and photographs being used for promotional purposes by Long Row Audio Ltd. on our websites and marketing material including (but not restricted to) Facebook and YouTube. If we do use any images for promotional purposes, we will never publish full names of any individuals shown, and will only use appropriate images.
34. The rights to the sound recording, video footage and photographs taken during your recording experience will remain the property of Long Row Audio Ltd.
35. CD recordings given to participants after their session are for personal use only and must not duplicated or distributed. If you wish to copy and/or sell or distribute your recording for any purpose, you must seek permission and most probably pay royalties to the respective composers / publishers via the MCPS/PRS Alliance. We can advise you of the correct procedures to follow upon request.
36. Backing track usage and distribution by the customer is subject to the relevant UK copyright laws. The customer takes full responsibility for the usage of any such track.
37. The final result of the recording will depend on a number of factors, most notably the performers ability and performance on the day, and the time spent to record, edit and mix the songs. Please bear this in mind when booking. It is your responsibility to ensure you perform songs that are comfortably within your vocal ability, are well rehearsed, and have booked enough time to do what it is realistic to achieve. We will manage the time of your studio session to keep you on track based upon our extensive experience, but are not responsible for incomplete recordings or mixes that you are unhappy with due to restraints including (but not restricted to) those mentioned above.
38. Our studio is a professional commercial facility that produces broadcast quality recordings. All sound engineers / producers work to the highest standards. If you are not happy with either the customer service you have received or the quality of your final recording / mix, we want to know about it. Please contact us and we will investigate your concerns.​